Reception
Reception is attended from 7am – 9pm daily. Enquiries are welcome in the motel foyer or by dialing 9 on the telephone in your room calling reception on 7725 4100.
Should you require after hours assistance please call reception on 7725 4100, and you will be redirected to our Night Manager.
Check Out
Guests are required to vacate their room by 10am on the day of departure. Please report to reception upon departure to settle your account. If you are leaving before the office is open, please settle your account before 9pm the night before. Keys can be left in the room.
Wireless Internet
Complimentary in room wireless internet is available. The password for this service can be found in your key wallet. Please note that our bandwidth speed is optimised for browsing and emails only.
Car parking
Whilst sufficient car parking is available within the motel grounds, all parking is unallocated. Please contact reception if you have any questions in regards to parking.
Air Conditioning & Heating
Each room is fitted with reverse cycle air-conditioning. When turning on the unit or changing temperature please allow up to 20 minutes for it to function correctly. Ensure that symbols represent the temperature you desire eg. Sun for heat and snowflake for cooling. Keep at a moderate temperature and fan speed for best results.
Telephone
Dial 0 for an outside line, charges may apply. Room to room calling is made possible by dialing 1 followed by the room number.
eg. Room 16 – dial 116.
Television
Both free-to-air and Foxtel television services are available in your room.
Privacy
Do not disturb signs are located in your room; please hang these on your door for privacy. We ask that you are vigilant in ensuring the correct side is displayed. If the do not disturb sign is hanging on your door between 10am and 1pm, housekeeping will not service your room.
Housekeeping
For guests staying multiple nights, your room will receive a daily housekeeping service. If you do not require a service please hang your do not disturb sign on the door or contact reception to advise.
Blankets/pillows/towels
Spare blankets and pillows are located in the wardrobe. If you need any further items please contact reception.
Cooking in rooms
Where cooking facilities are not provided, cooking and food preparation is strictly forbidden in guest rooms.
Guest Laundry
A guest laundry is available, refer to property map for location. Your room key will provide access to this area from 9am – 9pm.
Laundry powder is available to purchase from reception. You will find an iron and ironing board in your room for your convenience.
Dry cleaning
Dry cleaning and laundry services are available Monday-Thursday. Please ensure that you have your items delivered to reception by 8am for same day delivery. Charges apply.
Smoking
All rooms are NON Smoking. Please be aware if there are traces of smoke found in your room a cleaning fee will be charged to bring the room back to its original condition.
Pets
Pets are not allowed in any area of the motel including guest rooms. Only assistance animals are permitted. If we find you have had a pet in the room, a cleaning fee will be charged to bring the room back to its original condition.
Lost and Found
Any lost property will be held for 3 months after departure. Any food or drink items left in rooms will be discarded immediately by housekeeping staff.
Wake up Calls
Please contact reception to set a wakeup call.
Printing/photocopying
Printing is available at reception from 7am – 9pm. Charges apply.
To print, email your files to stay@thehenty.com.au. Please note: we do not accept files from USB or hard drive.
Luggage
Temporary luggage storage is available at reception during opening hours.
Payment methods
We accept all major credit cards – American Express, Mastercard, and Visa, Union Pay, JCB. Personal cheques will not be accepted unless prior arrangements have been made with the manager.
If you do not hold a credit card and are paying cash for your stay, it is our policy your account be kept in credit during your stay. You must pay on check in and provide a $200 cash bond which will be returned to you upon departure after a satisfactory room inspection.
First Aid
First Aid kit items are available from reception.
Emergency Procedures
On your room phone, dial 0 for an outside line, you can then dial 000 for emergency. When safe to do so, please report ALL emergencies to reception.
Refer to the property map located on the back of your door for evacuation points. Please proceed quickly and calmly to the nearest evacuation point. All guests will be accounted for at this point.
Tourist Information
Our reception staff can provide you with information regarding local and regional attractions. For further information contact Lady Nelson Visitor and Discovery Centre on 08 8724 9750
Taxi Service
Vears Taxi’s 08 8725 0666
Lake City Taxi’s 08 8723 0000
Little Taxi’s 08 7076 9076